Knowledgebase & FAQs : Return & Exchange FAQs
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and at...
We offer the majority of our products at a discounted price versus the full retail price. In addition to this, we cover the cost of shipping for all domestic orders over $20.00. Because we provide these two benefits to help offer our products to you at th...
We replace any items that you receive defective or damaged upon delivery free of charge. Please contact our Customer Service team at 866-858-1294 or via our Contact Us form [https://onlineinsolesales.kayako.com/TheInsoleStore/Tickets/Submit] and we will b...
Please allow 10-14 business days to fully process your return. Once we receive your return at our warehouse, it usually takes 5-7 business days to process your refund. Once your refund is processed, it may take an additional 3-5 business days for the cred...
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for you...
We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 or v...