Knowledgebase & FAQs: Checkout & Shipping FAQs
What happens if I refuse my shipment?
Posted by Austin Reiter on 16 February 2017 09:28 AM

When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If you refuse delivery of your order during delivery, you will be assessed a 20% restocking fee upon receipt of the refused package at our warehouse. Original shipping and handling charges are not refundable, and the actual cost of shipping will be deducted from any orders shipped with a "Free Shipping" promotion. You will be responsible for the carrier's return shipping charges for refused items that are shipped back to us. All such fees will be deducted prior to issuing a credit or refund, or billed to the credit card provided during registration and/or checkout.

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