Knowledgebase & FAQs: Checkout & Shipping FAQs
My bank shows that I was charged twice for my order.
Posted by Austin Reiter on 16 February 2017 09:22 AM

What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the authorization once the bank completes the transaction, and the charge amount cannot exceed the authorization amount. In almost all cases, the authorization will clear as soon as the transaction is completed.

If you contact your bank and confirm that you were charged twice, please contact us at 866-858-1294, via our Contact Us form, or at for assistance. We will be happy to resolve the issue.

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