Knowledgebase & FAQs:
The tracking information for my purchase says that my package has been delivered, but I did not get it.
Posted by Austin Reiter on 16 February 2017 09:13 AM

If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front garden/bushes, under patio furniture, or around the side of your house. For apartments, please be sure to check with your front office or management to ensure that the carrier did not deliver the order to the front office in your absence. If you still are unable to locate the package, please contact our Customer Service team at 866-858-1294, via our Contact Us form, or at

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