Authorized Dealer
For Apara, Arch Angels, Birkenstock, New Balance, OOFOS, Pedag, Powerstep,
Prothotics, Sof Sole, SOLE, Spenco, Superfeet, UGG, and more.

Knowledgebase & FAQs
It is our commitment to carry every style and every size from every major manufacturer to best serve everyone. However, we realize that this can make it daunting to find the right product. By following the steps below, we can get you on the right path! ...
If you haven't already, you may need to trim your insole to fit your shoe. Most full-length insoles are trim-to-fit and will need to be trimmed before they will work properly in your footwear. For our instructional video on how to trim your trim-to-fit ...
Sperry doesn't make replacement insoles for their shoes, unfortunately. Sperry generally has two different insoles that they use in their shoes: a simple leather insole, and a leather/memory foam insole (ASV insole). For the simple leather insole, the bes...
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and at...
Most shoe insoles are designed such that one size insole will be compatible with 2-3 different sizes of footwear. For example, the Spenco Total Support Original Insoles [http://www.theinsolestore.com/spenco-total-support-original-insoles.html] come in 7 d...
If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to arrive wit...
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of which ...
TheInsoleStore.com does not have any physical store locations at this time. However, it is our promise that we will ship all orders placed before 2:00PM Eastern Time (Monday-Friday) the very same day you place your order, and all other orders will be sh...
We offer the majority of our products at a discounted price versus the full retail price. In addition to this, we cover the cost of shipping for all domestic orders over $20.00. Because we provide these two benefits to help offer our products to you at th...
Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, sent ...
For full-length insoles, you will most often want to replace your existing shoe insole with your new orthotic arch support. Check the length of the new insole against the existing insole, and trim to fit if necessary. For a video guide on how to trim to f...
Please allow 10-14 business days to fully process your return. Once we receive your return at our warehouse, it usually takes 5-7 business days to process your refund. Once your refund is processed, it may take an additional 3-5 business days for the cred...
Pronation is simply the movement of the foot rolling inward as you take a step. This is a natural movement that helps reduce impact shock as your foot hits the ground, and it is both normal and expected that you will pronate as you walk. Foot problems ca...
Each manufacturer establishes their own width standards. Some width sizes are in even numbers and some are in odd numbers. A 2E with one manufacturer might be the same as a 3E with another. The difference between each width size is typically about 1/8th o...
Presently, we do not offer overnight shipping. However, if you place your order before 2:00PM Eastern Time and choose Priority Mail as your shipping method, we estimate that your order will reach you within 2-3 days.
Yes. The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form [http://onlineinsolesales.kayako.com/TheInsoleStore/Tickets/Submit]. Please provide as much information as possible in your reque...
Yes. As soon as your order is shipped, you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details. You can expect your order to be shipped same-...
For security purposes, we must refund the original payment method used when you made your original purchase.
By default, our shipment packing slip includes the price of the products ordered to serve as a receipt for your purchase. If you wish for us to send no packing slip or a packing slip without price information (for instance, if your purchase is a gift), we...
UK and European sizes are based on metric measurement. They are not normally available in widths. Please visit our sizing guide [http://www.theinsolestore.com/sizing-guide] to convert to our US Shoe Size listings.
We replace any items that you receive defective or damaged upon delivery free of charge. Please contact our Customer Service team at 866-858-1294, via our Contact Us form [http://www.theinsolestore.com/contacts], or at mail@theinsolestore.com and we will ...
A 3/4-length arch support extends from the feel to the ball of the foot (right behind the toes). A full-length insole extends the entire length of the foot. A 3/4-length insole is more appropriate for dress shoes, shoes with non-removable insoles or liner...
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If you refuse delivery of your order during delivery, you will be assessed a 20% restocking fee upon receipt of...
To cancel or make changes to an order that you have already placed (but which has not already shipped), please contact our Customer Service team at 866-858-1294, via our Contact Us form [http://www.theinsolestore.com/contacts], or at mail@theinsolestore.c...
If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front garden/bushes...
If you are not pleased with our service or products for any reason, please first contact our customer service team at 866-858-1294, via our Contact Us form [http://www.theinsolestore.com/contacts], or at mail@theinsolestore.com. We pride ourselves on a gr...
For an insert that can be adjusted to fit your leg length discrepancy and which features a firm base that will not compress, see our Adjustable Heel Lifts for Leg Length Discrepancies [http://www.theinsolestore.com/adjustable-heel-lifts.html] page.
We recommend that you follow your doctor’s orders but typically find that the Turf Toe Steel Insoles [http://www.theinsolestore.com/turf-toe-steel-insoles.html] or Hallux Rigidus/Limitus Contoured Insoles [http://www.theinsolestore.com/hallux-rigidus-limi...
We try our absolute best to provide accurate, up-to-date availability information on our store. If the item is available to add to your shopping cart, 99.99% of the time it is immediately available in our warehouse. If an item is available for pre-order o...
What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the auth...
We rely on the information you provide to us during checkout to promptly and accurately ship your order. IF YOU NOTICE THAT YOUR SHIPPING INFORMATION IS INACCURATE AND YOUR ORDER HAS NOT YET SHIPPED, PLEASE CONTACT US IMMEDIATELY AT 866-858-1294, VIA OUR ...
There are two main characteristics that make an insole a diabetic or arthritic insole: closed cell microfoam or Plastazote foam top coat, and Shore 40 durometer hardness. The top coat conditions ensure that the insole provides both added cushion and skin ...
Most children’s shoes are built, intentionally, without arch support. They offer a smooth platform for developing muscles or a nice bed for an upgrade orthotic. Orthotic arch supports for children are perfect for young growing feet because they provide a ...
We review all price match requests on a case-by-case basis. Certain manufacturers set a minimum allowed price (MAP) for their products. As an authorized dealer of all brands we carry at TheInsoleStore.com, we are unable to go below this MAP price. If yo...
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