Knowledgebase & FAQs : Checkout & Shipping FAQs
If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to arrive wit...
TheInsoleStore.com does not have any physical store locations at this time. However, it is our promise that we will ship all orders placed before 2:00PM Eastern Time (Monday-Friday) the very same day you place your order, and all other orders will be sh...
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of which ...
Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, sent ...
Presently, we do not offer overnight shipping. However, if you place your order before 2:00PM Eastern Time and choose Priority Mail as your shipping method, we estimate that your order will reach you within 2-3 days.
Yes. As soon as your order is shipped, you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details. You can expect your order to be shipped same-...
By default, our shipment packing slip includes the price of the products ordered to serve as a receipt for your purchase. If you wish for us to send no packing slip or a packing slip without price information (for instance, if your purchase is a gift), we...
To cancel or make changes to an order that you have already placed (but which has not already shipped), please contact our Customer Service team at 866-858-1294, via our Contact Us form [http://www.theinsolestore.com/contacts], or at mail@theinsolestore.c...
If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front garden/bushes...
What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the auth...
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If you refuse delivery of your order during delivery, you will be assessed a 20% restocking fee upon receipt of...
We rely on the information you provide to us during checkout to promptly and accurately ship your order. IF YOU NOTICE THAT YOUR SHIPPING INFORMATION IS INACCURATE AND YOUR ORDER HAS NOT YET SHIPPED, PLEASE CONTACT US IMMEDIATELY AT 866-858-1294, VIA OUR ...
If you are not pleased with our service or products for any reason, please first contact our customer service team at 866-858-1294, via our Contact Us form [http://www.theinsolestore.com/contacts], or at mail@theinsolestore.com. We pride ourselves on a gr...
We try our absolute best to provide accurate, up-to-date availability information on our store. If the item is available to add to your shopping cart, 99.99% of the time it is immediately available in our warehouse. If an item is available for pre-order o...