Knowledgebase & FAQs: Checkout & Shipping FAQs
What is the status of my order?
Posted by Austin Reiter on 16 February 2017 08:45 AM

Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details.

You will also be able to track your order via your account on our website. Please be advised that your order may take up to 24 hours to be updated online. Our shipment confirmation email is the fastest method in which to provide you with your shipment tracking information.

If you have any questions about your order status, you may contact our Customer Service team at 866-858-1294, via our Contact Us form, or at mail@theinsolestore.com.

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