Knowledgebase & FAQs:
I would like to change or cancel my order.
Posted by Austin Reiter, Last modified by Ashley Lannon on 08 May 2017 10:45 AM

To cancel or make changes to an order that you have already placed (but which has not already shipped), please contact our Customer Service team at 866-858-1294, via our Contact Us form, or at mail@theinsolestore.com for assistance. We will make every effort to hold your order in order to make your requested alterations/cancellation, but please be aware that we cannot, under any circumstances, make changes to or cancel an order that has already shipped. You will receive an email confirmation as soon as your order's shipment has been processed, and your TheInsoleStore.com account will be updated shortly thereafter (see "What is the status of my order?" above for more information).

If your order has already shipped and you wish to make a return or exchange, please see the following article: How Do I make a Return or Exchange?

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